Returns Policy

We hope that you are happy with your order. If for any reason you are not completely satisfied with your purchase please return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.

To return an item contact us on 0870 701 9596 and we will issue a Returns Code. Please ensure you obtain this code or we will not be able to process your request.

Faulty item? Return within 30 days of purchase and we will happily refund the postage. Please obtain a proof of posting certificate from the Post Office.

Change of mind? Please return item in perfect, re-saleable condition (including packaging, instructions, etc) in order to ensure a refund. You are responsible for any other service provided to you in connection with your purchase, e.g. wrapping and delivery charge. Please make sure you return the goods within 30 days of purchase.

Lost in transit? You will be responsible for the goods until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail Recorded Delivery.

Please note In all instances Touch of Ginger Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Privacy Policy

Upon placing your order we require your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We may use this information to tell you about changes to our website and to let you know about our products. If you do not wish to receive this information, please send us an email to remove@touchofginger.com.

We do not sell or rent your personal information to other companies. However, in the future we may wish to share the information we collect about you with trustworthy third parties whose products and services we think may be of interest to you. If you have any questions/comments please send us an email to privacy@touchofginger.com.

Cookies

These are small pieces of information that are stored on your computer's hard drive. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.